FAQ Parcel Replenishment

Does ZALORA provide packaging? Where else can I get packaging?    

 

You can purchase ZALORA packaging as an alternative packaging material for your order fulfillment. ZALORA Packaging is of excellent qualtiy, made of biodegradable material, features a waybill pocket, and is reusable for customer returns, for your and customer convenience. 

 

To purchase, click links below:

 

Packaging S - Measurement: L43cm x W13.5cm

 

Packaging L- Measurement: L55cm x W48cm

 

Packaging XL - Measurement: L78cm x W50cm

 

For complimentary packaging, sellers are advised to submit requests directly to couriers. This is subject to courier’s availability and ZALORA is not responsible for couriers’ packaging stock level. Should couriers run out of stock, sellers may purchase ZALORA Packaging here or source externally. 

 

To submit request for complimentary packaging by couriers, please fill up the request forms:

 

SF Express - Flyer

 

Pos Laju & CollectCo - Return Label

 

NinjaVan - Flyers: Kindly email to Ninjavan with below information for the request. 

 

Subject: Packaging Request / ZALORA / (Seller Name)

 

Email to: support_my@ninjavan.co

 

Details:

 

1. Shipper name: ZALORA - (Seller Name)

 

2. Email

 

3. Contact

 

4. Complete Delivery Address

 

5. Size

 

6. Quantity

Where or how can I get more return labels?

 

Return Labels can be requested from our operations team. Please fill in this form.

 

Pos Laju & CollectCo - Return Label